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How to set up a computer you're connecting to

NEAR

For Remotix Agent installation instructions please refer to Remotix Cloud Help.

VNC

You own a Mac

The easiest way is to enable Screen Sharing on your Mac.
Do the following:

  1. Go to Sharing pane in System Preferences.
  2. Select Remote Management service in the list and enable it.
  3. Look to the right and make sure that access is allowed for all users.
  4. Click the Options… button and enable all options in list.
  5. Click the Computer settings... button and enable "Anyone may request permission to control screen" option.

After you perform these steps, your Mac appears automatically under Bonjour section in Remotix.

You own a PC

First, you have to choose one VNC server. The most popular ones are Ultra VNC and Tight VNC.

How to set up a Tight VNC server

How to set up an Ultra VNC server

After you perform these steps, perform rescan using local network or NetBIOS scanner to discover your machine.

RDP

Windows XP and Windows Server 2003

Do the following:

  1. Go to Control Panel and select "Switch to Classic View".
  2. Select "System".
  3. Select "Remote" tab.
  4. Set the checkmark "Allow users to connect remotely to this computer".
  5. Click on "Remote Desktop Users" and select users on this machine which will be allowed to use RDP.

After you perform these steps, perform rescan on LAN or NetBIOS scanner and your machine will automatically appear under corresponding section in Remotix with "RDP" label.

Windows 7 and Windows Server 2008

Do the following:

  1. Go to Control Panel.
  2. In the control panel, change "view by" to "Large Icons".
  3. Click on "System".
  4. In the left menu, select "Remote Settings".
  5. Select "Allow remote connections to this computer".
  6. Click on "Select Users..." and select users on this machine which will be allowed to use RDP.

Windows 8

Do the following:

  1. From Metro interface, click to "Desktop" to get access to the desktop.
  2. Move your mouse to the left-bottom corner and perform the right click.
  3. In the menu, select "Control Panel".
  4. In the control panel, change "view by" to "Large Icons".
  5. Click on "System".
  6. In the left menu, select "Remote Settings".
  7. Select "Allow remote connections to this computer".
  8. Click on "Select Users..." and select users on this machine which will be allowed to use RDP.

After you perform these steps, perform rescan on LAN or NetBIOS scanner and your machine will automatically appear under corresponding section in Remotix with "RDP" label.

Windows 10

Do the following:

  1. Right click on the start menu.
  2. Select "System".
  3. In the left menu, select "Remote Settings".
  4. Select "Allow remote connections to this computer".
  5. Click on "Select Users..." and select users on this machine which will be allowed to use RDP.

After you perform these steps, perform rescan on LAN or NetBIOS scanner and your machine will automatically appear under corresponding section in Remotix with "RDP" label.

Make your computer accessible outside the local network

We recommend using RemotixCloud, which makes your computer automatically accessible over internet without any additional router or port configuration. Visit remotix.com/help for more information.

For manual setup, if you want to connect to your computer while not being in the same subnet, you need to do the following:

  1. Ensure that your computer has a stable host name or IP address.
    If you don't have static IP or a host name, use a dynamic DNS service, like dyndns.org.
  2. Configure port forwarding on the network router to pass incoming connections from router to your server.
    You need to forward connections to the port of your computer (3389 for RDP, 5900 for VNC). Please refer to your router documentation for detailed instructions on how to do this.
  3. Configure firewall on your computer to accept incoming connections on the port.
    Mac OS X enables this automatically when you turn on Screen Sharing or Remote Management. On Windows, you'll need to add the RDP port to the exception list of the Windows Firewall.
  4. As alternative, you can use SSH tunnelling to access your local machine through the other machine with SSH running.

SSH tunnel using authentication key instead of password

The advantage of this method, is that you don't need different passwords to log on different servers. Once the public key is installed on the server, access will be granted with no password question. You can also authenticate via the personal private key on all servers, needing not to remember several passwords.

If target server running Windows, you can use SSH tunneling to perform secure connection from your device to intermediary machine (SSH host).

After you create two associated keys, the public key has to be stored on the remote computer host, and the private key should be stored on your device.

To generate a pair of keys on a Mac, do the following:

  1. Open Terminal.app
  2. Execute this command: ssh-keygen
  3. Enter passphrase that will be the password needed to use your private key. (This could save you from unauthorized access under your username if the device with private key is stolen.)
  4. Repeat passphrase
  5. Open the folder where your pair of keys was saved. If you used default location, you may go there using this command: open ~/.ssh/

To install the public key on the server, simply add the contents of client's ~/.ssh/id_rsa.pub to the server's ~/.ssh/authorized_keys.
In most cases, this command will do the trick: cat ~/.ssh/id_rsa.pub >> ~/.ssh/authorized_keys

To generate a pair of keys in Windows, do the following:

  1. Download PuTTY
  2. Extract files
  3. Launch PUTTYGEN.exe
  4. Select SSH-2 RSA
  5. Click "Generate"
  6. Enter passphrase that will be the password needed to use your private key. (This could save you from unauthorized access under your username if the device with private key is stolen.)
  7. Save public and private keys to any directory with names you like

To save your private key to the device:

  1. Connect your iOS device to your computer
  2. Open iTunes if it does not start automatically
  3. Locate the device in iTunes and go to Apps tab, then scroll down to the File Sharing section
  4. Select Remotix in the Apps list
  5. Drag the private key file (usually named id_rsa) to the Remotix documents

To connect securely using this key:

  1. Go to Security preferences of your connection in Remotix
  2. Select Public Key authentication type
  3. Select Private key file from the list of stored keys
  4. Enter key passphrase if needed
  5. Save connection preferences.