Viewer window reference

The Viewer window is the same for both controlling and observing a server. The only difference is the state of the Control or Observe toggle button. On NEAR and Apple Screen Sharing connections, you can disable controlling the remote computer by selecting Observe.

The window is resizeable, like a usual application window.

Icon	Description
	Actual size Click to scale the remote computer’s desktop so that every pixel of the remote desktop corresponds to one pixel on the viewer screen.
	Zoom to fit Click to scale the remote computer desktop to fit the viewer window.
	Lock and Unlock screen Click the Lock button to show a placeholder on the remote computer’s display so that the remote user couldn’t see what you are doing. Works only in NEAR or Apple Screen Sharing connections to a Mac. See Control or observe a single server.
	Take screenshot Click to save the remote server’s screen image to a local file. See Capture the remote desktop screen to a file.
	Select display Choose which of the remote computer displays you’d like to be shown or the desired resolution of any of them. Appears in Apple Screen Sharing connections to a Mac and NEAR connections to any OS.
	Desktop Scale Changes the remote computer GUI scale from 100% to 200% on RDP connections. ‘Auto’ means that the remote desktop’s current value will be used.
	Image quality Adjusts the remote screen image quality from black and white to the highest possible on Apple Screen Sharing connections. See Adjust quality for slow connections.
	Bits per pixel Adjusts the screen color depth from 8 to 32 bits per pixel on non-Mac VNC connections. See Adjust quality for slow connections.
	NEAR image quality Adjusts the quality/performance ratio on NEAR connections. The left side of the slider (Smooth) prioritizes performance over image quality, the right one (Sharp) means the best quality of remote desktop screen but probably worse performance. See Adjust quality for slow connections.
	Send Ctrl+Alt+Del Sends a Ctrl + Alt + Delete sequence to the remote OS. Available only when connected to computers running Windows or Linux.
	File Transfer Opens the File Manager window that allows you to exchange files between remote and local computers. Appears on NEAR connections only.
	Pin toolbar (Windows only) Turns off automatic hiding of viewer toolbar.
	Full screen (Windows only) Click to switch to the full screen mode and scale the remote computer to completely fill your local screen.
	Close (Windows only) Click to close the Viewer window and end the remote control session.

Icon

Description

Actual size

Click to scale the remote computer’s desktop so that every pixel of the remote desktop corresponds to one pixel on the viewer screen.

Zoom to fit

Click to scale the remote computer desktop to fit the viewer window.

Lock and Unlock screen

Click the Lock button to show a placeholder on the remote computer’s display so that the remote user couldn’t see what you are doing.

Works only in NEAR or Apple Screen Sharing connections to a Mac.

See Control or observe a single server.

Take screenshot

Click to save the remote server’s screen image to a local file.

See Capture the remote desktop screen to a file.

Select display

Choose which of the remote computer displays you’d like to be shown or the desired resolution of any of them. Appears in Apple Screen Sharing connections to a Mac and NEAR connections to any OS.

Desktop Scale

Changes the remote computer GUI scale from 100% to 200% on RDP connections. ‘Auto’ means that the remote desktop’s current value will be used.

Image quality

Adjusts the remote screen image quality from black and white to the highest possible on Apple Screen Sharing connections.

See Adjust quality for slow connections.

Bits per pixel

Adjusts the screen color depth from 8 to 32 bits per pixel on non-Mac VNC connections.

See Adjust quality for slow connections.

NEAR image quality

Adjusts the quality/performance ratio on NEAR connections. The left side of the slider (Smooth) prioritizes performance over image quality, the right one (Sharp) means the best quality of remote desktop screen but probably worse performance.

See Adjust quality for slow connections.

Send Ctrl+Alt+Del

Sends a Ctrl + Alt + Delete sequence to the remote OS. Available only when connected to computers running Windows or Linux.

File Transfer

Opens the File Manager window that allows you to exchange files between remote and local computers. Appears on NEAR connections only.

Pin toolbar (Windows only)

Turns off automatic hiding of viewer toolbar.

Full screen (Windows only)

Click to switch to the full screen mode and scale the remote computer to completely fill your local screen.

Close (Windows only)

Click to close the Viewer window and end the remote control session.

Depending on connection type, some options might appear in the Other section marked with a puzzle icon.

Option	Description
Start Recording... / Stop Recording	Available on NEAR connections only Starts or stops recording the current remote control session. See Recording sessions.
Clipboard Auto Sync	Available on NEAR and Screen Sharing connections When this option is on, Remotix will automatically synchronize your local clipboard and the clipboard of the remote computer. See Share clipboards between client and server.
Send Clipboard Get Clipboard	Click Send Clipboard is to replace the remote computer clipboard contents with the contents of the local clipboard. Get Clipboard is used to transfer the contents of the remote computer clipboard to the local clipboard. See Share clipboards between client and server.
Smart keyboard / Raw keys / Raw keys with all shortcuts	Choose between keyboard input modes for the current connection. Smart means that Remotix transmits Unicode codes of the locally typed symbols to the remote computer while Raw uses the raw codes of the keyboard buttons you press. ‘Raw keys with all shortcuts’ mode disables local system shortcuts so that they are all also transmitted to the remote OS.
Keyboard focus on mouse hover	When turned on, Remotix only captures the keyboard input while your local mouse cursor is placed over the Remotix Viewer window. When disabled, Remotix captures your keyboard whenever its window is active.
Send Force Quit	Available when connected to macOS Click to ask remote macOS to show the Force Quit Applications window. See How to force an app to quit on your Mac.
Reports	Appears only for Remotix Cloud connections Clicking Reports opens a new tab with collected information about the computer you are connected to. The page is similar to Reports section of Remotix Cloud Hub. See Reports in Remotix Cloud.
Logout	Appears only for Remotix Cloud connections Opens a new tab with commands to manage the remote computer where you can log out the selected user. Click the action row to choose which user will be logged out. See Manage via Remotix Cloud.
Reboot	Appears only for Remotix Cloud connections Opens a new tab with commands to manage the remote computer where you can make it to reboot. Click the action row to choose if the remote user will be allowed to save changes or cancel restart or not. See Manage via Remotix Cloud.
Sleep	Appears only for Remotix Cloud connections Opens a new tab with commands to manage the remote computer where you can put the remote computer to sleep. See Manage via Remotix Cloud.
Shutdown	Appears only for Remotix Cloud connections Opens a new tab with commands to manage the remote computer where you can make it to shut down. Click the action row to choose if the remote user will be allowed to save changes or cancel shutdown. See Manage via Remotix Cloud.
Empty Trash	Appears only for Remotix Cloud connections Opens a new tab with commands to manage the remote computer where you can choose to empty trash for all users on the target computer. See Manage via Remotix Cloud.
Show Connection Info / Hide Connection Info	When Show Connection Info is selected, a small information panel will appear over the remote desktop screen, showing the most essential information about current connection. See Connection info panel.
Remote Sound	Available on NEAR connections only Enables Remotix to redirect the sound from the remote computer to the local one. See Remote sound in NEAR.
Local Cursor	Choose whether to show a local mouse pointer over a remote machine screen. You may want to turn this off e.g. when connected to some older versions of macOS that render the remote pointer into the remote desktop image to avoid seeing two pointers at once.
Don’t Hide Cursor	Choose whether to ignore the remote OS instruction to hide mouse pointer. This comes useful on Windows connections if there is no physical mouse connected remotely so the remote Windows forces the pointer to hide.
Show Main Window	Click to show the Remotix main window (the computer list) in case you miss it.

RELATED INFORMATION
Control or observe a single server