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Control or observe a single computer

You can control a screen of a remote computer to assist a user with a problem or to perform activities on a computer that doesn’t have a display as if you were sitting in front of it. It is possible to control or observe any computer that has an Apple Screen Sharing, Remote Desktop Connection or VNC server configured. For information, see Setting up a server.

Control or observe a server

  1. Select a list of stored connections in the Remotix main window.
  2. Select a connection in the list.
  3. Double click it, or press Enter, or select the needed option from the action pane to the right. See Main window reference.
  4. Use your mouse and keyboard to perform actions on the remote computer.
  5. To customize the control window and session, see Viewer window reference.

For more information on different types of authentication, see About authentication types.

Switch between control and observe modes

Each connection session can be switched to an observe mode, in which the controlled computer no longer takes mouse and keyboard input from your computer. This lets you give control to a user at the remote computer or observe a remote computer without accidentally affecting its mouse or keyboard.

  • Click the Switch to Control Mode / Switch to Observe Mode toggle button in the Viewer window toolbar.

Lock a user’s screen

While controlling a Mac, you can lock a remote machine’s screen to prevent the user from seeing what you’re doing.

  • Click Lock Remote Screen button in the toolbar, then enter a message to display while the screen is locked.

Capture the remote desktop screen to a file

You can take a screenshot of the remote screen and save it to a file. The file is saved to your computer, and is the same resolution and color depth as the controlled screen in the Viewer window.

  1. Click Screenshot in the toolbar.
  2. Name the file.
  3. Click Save.

Control and observe in full screen mode

You can control a computer either in a window, or using the entire screen. To control a computer in full screen mode:

  • Choose View > Enter Full Screen in menu or click the Zoom button in the upper-left corner of the viewer window.

To exit full screen mode, choose View > Exit Full Screen or click the Exit Full Screen button at the right end of the menu bar.

Share clipboards between client and server

You can transfer data between your clipboard and the clipboard of the remote computer. For example, you may want to copy some text from a file on the remote computer and paste it into a document open on your computer, and vice versa. Remotix can also transfer rich clipboard contents between local and remote machines while connected with NEAR, RDP or Apple Screen Sharing.

By default, the contents of your clipboard and the remote computer’s clipboard are set to be synchronized automatically. If you’d like to change this setting, go to Other > Clipboard Auto Sync in the Viewer toolbar.

When the automatic sychronization of the clipboards is disabled, you can send or get the clipboard contents manually.

  • Choose Other > Get Clipboard in the Viewer toolbar to get the remote computer’s clipboard content.
  • Choose Other > Send Clipboard in the Viewer toolbar to replace the remote computer’s clipboard content with contents of your local clipboard.

View multiple displays on a client computer

When the remote computer has more than one display, you can choose whether you want to view one of the available displays, or a combined picture.

  • Click the Display drop-down menu in the toolbar to choose which display to view.

View multiple displays on a client computerWhen the remote computer has more than one display, you can choose whether you want to view one of the available displays, or a combined picture. You can also choose the desired resolution when connected with NEAR.

  • Click the Display drop-down menu in the toolbar to choose which display to view.
  • Click the Display drop-down menu in the toolbar to change resolution of one or several displays.

Adjust screen image quality

When controlling or observing a server, you can adjust the quality of the remote desktop image.

  • Drag the Quality slider in the toolbar to the left to reduce image quality, or to the right to increase image quality. See Adjust quality for slow connections for detailed information.

Share control with a user when connected with Apple Screen Sharing

You can choose whether to take complete control of the keyboard, trackpad, and mouse of the remote computer or share control with a remote user.

  • Change the default setting in Remotix Preferences > Viewer > When controlling...

RELATED INFORMATION
Finding servers

Viewer window reference