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5. Clients and Agents Configuration

Both client and agent apps use the Gateway URL to connect with Remotix Gateway. Your Gateway URL will be the same as RXGW_BASE_URL (e.g. https://rxgw.acmeinc.com)

To apply this setting, take the same steps for both Client and Agent apps:

  1. Open the application,
  2. Navigate to Preferences > Network > Remotix Gateway,
  3. Click the Change button (Change in Agent, Configure in Client),
  4. Choose Custom,
  5. Enter your Gateway URL,
  6. Click Validate Gateway,
  7. Once you see a message “Gateway settings are valid”, Click the OK button.

To check that the app has connected to the custom Gateway successfully, open the main window and check the following:

  • Client
    • The Sign In tab contents load successfully,
    • When you sign in, the status is Ready.
  • Agent
    • Your gateway address is displayed in the window title,
    • and the status is Ready for connection.

That’s it: now you’re all set up. Should you have any trouble, check the Troubleshooting page. If you have any questions, feel free to contact our support.